Terms of Service

1. Scope of Services & Agency Structure

Sam Hahn Travel LLC is a for‑profit travel design agency operating on a combination of professional planning fees and supplier-paid commissions. Planning and service fees are assessed per trip, may be discounted at the advisor’s discretion, and are non-refundable. Promotional periods may apply.

Trip costs—such as accommodations, airfare, transportation, activities, and related travel expenses—are billed separately from planning fees and paid directly to service providers.

2. Client Responsibilities & Documentation

To begin planning, the Client agrees to provide:

  • A completed traveler profile for all travelers

  • Copies of valid passports

  • Known Traveler/Global Entry numbers (if applicable)

  • Frequent flyer / hotel program numbers that do not require PINs or restricted logins

  • A valid credit card, with authorization allowing the Agency to make approved purchases

Sam Hahn Travel LLC will not store or request any PINs, passwords, or restricted‑access login credentials.

The Client agrees to review applicable U.S. State Department advisories, CDC guidance, and destination‑specific entry requirements prior to and during travel.

The Client agrees to meet all supplier‑imposed deadlines for approvals and payments.

3. Trip Parameters & Proposal Integrity

The initial budget, destinations, dates, and trip duration provided by the Client form the basis of the planning agreement.

If the Client makes substantial changes to these parameters after planning has begun—including major adjustments to budget, dates, destinations, or the use of loyalty points to independently book components included in the proposal—the Client may be charged an additional planning and coordination fee or, if coordination becomes infeasible, the Agency may terminate the planning agreement.

This protects the integrity of the proposal and the resources invested in design and coordination.

4. Supplier Relationships & Pricing

Suppliers (hotels, airlines, tour operators, transportation providers, etc.) are independent entities and do not act on behalf of Sam Hahn Travel. Sam Hahn Travel is not responsible for their acts, errors, omissions, or service failures.

Supplier pricing:

  • Is not guaranteed until purchased with Client approval.

  • May be quoted in local currency and subject to exchange rate fluctuations and fees charged by your bank or credit card.

  • Does not include taxes, service fees, or resort fees unless explicitly stated.

Airline schedules are quoted based on current availability and the most direct routing.

If Sam Hahn Travel LLC or our affiliates book international airfare for U.S. citizens, passport/visa guidance will be provided. The Agency may recommend third‑party visa services but is not involved in the application or approval process.

5. Travel Insurance & Risk Management

Sam Hahn Travel LLC strongly recommends purchasing travel insurance within 21 days of initial trip payment.

Sam Hahn Travel LLC maintains reasonable cybersecurity measures and requires confidentiality agreements for all employees and associates.

6. Disclaimer

Sam Hahn Travel LLC acts solely as a booking agent for travel services selected by the Client. Funds received are passed directly to suppliers. Departure Lounge and Sam Hahn Travel LLC are not responsible for:

  • Supplier actions, errors, omissions, delays, cancellations, or overbooking

  • Illness, injury, accidents, property damage, or death

  • Acts of terrorism, weather events, strikes, riots, or events beyond their control

Under no circumstances shall Departure Lounge or Sam Hahn Travel LLC be liable for consequential or incidental damages.

7. Cancellation Policies

Cancellation policies below apply in addition to supplier policies.

Cancellation Fees:

  • Trips canceled after confirmed booking are subject to a fee of 10% of total trip cost.

  • Trips canceled within 30 days of departure are subject to a fee of $250 per traveler and 10% of total trip cost.

These fees reflect the time and work invested in planning and managing your itinerary.

8. Planning & Service Fees

Planning & Service fees cover:

  • Research and itinerary design

  • Supplier and partner communication

  • Proposal drafting and refinement

  • Pre-departure documentation and support

  • In-destination monitoring and emergency coordination (as applicable)

  • Custom travel app setup and support

These fees are non-refundable regardless of changes, cancellations, or deviations from initial trip parameters.